Company Services

As a Rolex Authorised Service Centre, H. L. Brown is authorised to receive your Rolex watch for servicing. Our experts are trained according to the strict excellence set by Rolex and assessed regularly to ensure they continue to meet the highest standards of the brand. As part of our service, our skilled team of watchmakers provide:

• Full servicing of your timepiece
• Strap and bracelet replacement and repairs
• Bracelet and strap adjustment
• Glass replacement
• Watch cleaning and refinishing
• Waterproof testing and re-sealing
• Battery replacements

Discover more about servicing your Rolex with H. L. Brown.

We can supply specially-wrapped gifts for just about every occasion from a 21st birthday celebration to a retirement party and all manner of anniversaries in between. In addition, we can also provide a bespoke service ideal to mark a special company event or long-service award for a member of staff.

The purchase of a diamond is a serious decision. In order to give you complete confidence in buying from us, we provide an independent diamond report from internationally respected gemmological laboratories to accompany your purchase. This we supply with all new diamonds weighing 0.50 carats and over. Our expert staff will be happy to guide you through the report and answer any queries.

Georga Anderson is member of the National Association of Jewellers, and Independent Registered Valuer (FIRV) and a Fellow of the Jewellery Valuers Association (FJVA). With extensive experience in jewellery valuations, Georga is able to provide professional valuation services at H.L. Brown. These services include valuations for insurance, probate, and sale between parties, all carried out on-site to ensure the safety and security of your jewellery.

Our charges for valuations for insurance are the report fee is £60, plus £25 per item plus 1.2% of the total item value, inclusive of VAT. All items are thoroughly cleaned and tested. Your valuation is presented in a presentation folder, with access to an online version, and all items are accompanied with photographs.

Our charges for valuations for probate are identical except there is a 2.4% of the value charge.

For example, a single stone diamond ring with an insurable value £2,500. The fee would be £60 for the report, £25 for the item plus 1.2% (£30), making the total charge £115.

One of the questions most frequently asked of a jeweller is, ‘Is it real?’ as a customer hands over an item containing a gemstone. We have both experienced gemmologists and a well-equipped laboratory to provide you with a professional service.