Customer Support

Free UK delivery

All in-stock items are sent via Royal Mail Next Day Delivery. A signature is required upon delivery. Order confirmation and tracking information will be sent to the email address supplied at checkout. Orders placed before 12pm will be packed and despatched the same day. Any orders placed after 12pm or outside of Monday – Friday, 9am – 5pm, will be despatched the next day.

Please be mindful that during busy or holiday periods, such as Bank Holidays or Christmas, there are limited services in operation – we recommend that you allow plenty of time to place your order.

Click and Collect

Some items are available for click and collect in one of our stores across Yorkshire and Lincolnshire. If an item is not available in your chosen store, we will despatch it to your chosen store within 3-5 working days. This will be detailed through the checkout process. Collection is only available during your chosen store’s opening hours, which may differ to our other stores. Order confirmation and collection information will be sent to the email address supplied at checkout.

Any merchandise returned in perfect condition within 14 days of purchase, accompanied by your receipt, will be exchanged, or refunded if preferred, subject to the following exceptions:

• Any merchandise obtained on special order i.e. not from our existing stock (in-store only).
• Precious metal bullion and coins.

Any faulty or damaged goods will be refunded if returned within 30 days.

Earrings (and other goods) offered for sale by us are not suitable for using during the period of epithelialisation (piercing and healing) unless they have been specifically described by us as suitable.

The H. L. Brown Group of jewellers is committed to ensuring that it supplies diamonds solely from legitimate sources in compliance with United Nations resolutions and not from sources which are involved in funding conflict.

Since 31st December 2002, the Group has adhered to the internationally accepted ‘Kimberley Process’, a governmental export and import control regime, which validates the origin of diamond consignments, and subsequent self-regulated system of warranties through the chain of diamond cutting, manufacturing and retailing.

Please note that for the safety and security of our customers and staff CCTV and 24 hour recording is in use on these premises. Any enquiry regarding this should be to the Company Secretary at the registered office below.

We give free insurance for twelve months against loss or damage with all purchases of diamond jewellery with a value of over £1,000 and under £5,000. Offer excludes ‘sale’ items.